What is included
Arrival or departure key handover, access coordination, and calm on-site relay for trusted guests or scheduled entries.
Private access coordination
Every arrival and departure, coordinated with quiet precision.
Arrival handover, departure collection or access for a trusted guest: we coordinate the keys, timing and on-site details so the residence remains accessible without disrupting your plans.
Secure client account required · no obligation · availability confirmed before the pre-booking is accepted.
Access, handled with ease. Ideal when arrivals and departures should feel seamless, even when you are not on site.
Who it is for
Owners who cannot be present in person, or residences welcoming guests with a polished arrival flow.
How it flows
We agree on the handover context, timing, and access details, then coordinate the arrival or departure discreetly on site.
Practical overview
What to expect before sending your request.
Indicative slot
30 min
Coverage
Palma, Calvià, Andratx, Sóller and Tramuntana, Pollença, Artà, Manacor, Llucmajor, Inca and elsewhere on the island, subject to the exact address and access.
Response & confirmation
WhatsApp · 08:00–00:00, 7 days a week. Priority requests are usually reviewed within 24–48 hours and planned requests within 48–72 hours; provider availability is then confirmed.
Follow-up
A secure client space and one human point of coordination.
Examples of requests we can coordinate.
Illustrative situations only; the exact scope and availability are confirmed personally before any pre-booking is accepted.
A late arrival requires keys, access and a prepared residence to align before the guests reach the property.
Between an owner departure and a guest arrival, access and housekeeping are coordinated around one agreed handover window.
Service FAQ
Before requesting this service.
How is the request confirmed?
The request is submitted through the client space, then reviewed with the location, timing, access details, and provider availability before confirmation.
Can the service be adapted to a private residence?
Yes. Coordination is shaped around the villa or residence context, including access, preferred communication, timing, and discretion requirements.
Who provides the service?
Depending on the request, The Golden Key coordinates selected external providers and shares only the practical details needed for delivery.
Private access
New here? Create your private access in a few steps.
Create your profile to share the residence context and request this service. Existing clients can log in from the menu or contact us directly on WhatsApp.
