Privacy policy

The Golden Key Mallorca collects and processes personal information only to manage account access, booking requests, residence details, follow-up communication, and service coordination.

Data may include identity details, preferred contact method, email address, phone number, service request information, and address details required for the booking process. This data is used only within the scope of the requested service and legitimate operational follow-up.

When a service is coordinated with an external provider, only the information strictly necessary for service delivery is shared. The Golden Key Mallorca acts as an intermediary and limits data sharing to what is operationally required.

Users may request access, correction, or deletion of their personal data by contacting info@thegoldenkeymallorca.com, subject to legal and operational retention requirements.

Registered clients can delete their account directly from the client profile in the app by selecting “Delete my account”. If access to the account is no longer possible, the same request can be sent to info@thegoldenkeymallorca.com from the email address linked to the account.

On the public site, essential cookies are used to remember language and cookie preferences. Optional analytics preferences remain disabled unless the visitor explicitly accepts them.

Newsletter subscriptions submitted through the public site are stored with proof of consent, language, and subscription date so that The Golden Key Mallorca can send occasional updates and maintain a compliant subscriber list.

Android test access requests are stored separately with the email address, language, page, and request date so that The Golden Key Mallorca can manage Google Play tester invitations.